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Benefits
Experience a new dimension of CRM usage with "Interact" - for more effective and targeted communication in the healthcare industry.
Why Interact?
Our goal is to provide the best possible support to field service employees in their direct communication with healthcare professionals (HCPs). Unlike traditional CRM usage, which focuses on preparing for and following up on conversations, "Interact" centers on the conversation itself—whether face-to-face or remote. With "Interact," we create a focused workspace that filters out all distracting background noise and offers exactly what is needed during the conversation.
Design and User Interface
In developing "Interact," our focus was on consolidating all the necessary information and tools for the field service employee onto a single screen. Hector Baide, our design expert, explains: “We created a clear and organized structure that enables intuitive operation and is adaptable to various devices—whether PC, tablet, or smartphone.”
Functionality and Advantages
"Interact" offers a variety of options to maximize conversation efficiency. While traditional CRM systems are mainly used for documentation, "Interact" enables targeted and time-efficient communication by making all relevant content and tools immediately available. This is especially valuable in different conversational settings, whether in a hectic hospital environment or a quieter practice.
Training and Integrations
Our tool is fully integrated into the existing CRM landscape, thereby minimizing the additional documentation effort after conversations. Moreover, "Interact" is designed to be so intuitive that the training required for field service employees is minimal. In most cases, a half-day training session is sufficient to understand and use all the features.
User friendliness and motivation
The success of a tool largely depends on how willingly it is used by its users. Therefore, "Interact" was designed to be not only functional but also appealing. An easy-to-use interface, similar to that of a consumer app, ensures that both field service employees and HCPs enjoy using the tool. This not only enhances efficiency but also encourages usage, ultimately contributing to the success of your products.
We create synergies
They support our customers in unleashing the full potential of our application and optimizing work processes.
CRM
All your customer accounts, business processes and services in one place
Telefon
Automatic recording of interaction data
All relevant information available on the screen
Face to face
By phone, remote without video transmission
Remote with video transmission
Customizable user interface for different devices on both the HCP's and the representative's side
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Features
Our features enable sales representatives to customize interactions individually and maximize their engagement.
Core
Persons & Organizations | Territory Management | Attributes | Sample Management | List Management
Activity Planning
Plan your engagement for different channels and target customers individually. Keep track of your development and goal progression with a dashboard and widgets on each target customer.
Order Management
HCP Interaction Mode
Optimal engagement for HCPs
Smooth functionality
No software download required
Clear design for an intuitive user experience
Device independent
E-Detailing / Media
View media presentation
Share screen
Submit call rating and feedback
Interactive processes
Fill out and sign the declaration of consent
Fill out and sign the sample request form
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